How do I return an item?
Return & Shipping Policies
Returns:Before sending any item back for return, please contact us for an RMA (Returned Material Authorization) number. You MUST have an RMA number to insure that you will receive credit when we receive your item back.
We only accept returns of items that are brand new and have not been installed. Please note that there is a 30% restocking fee on all returns. You are responsible for return shipping charges. Please contact us for specific shipping instructions. Upon receipt of the returned item(s), you may receive a refund up of 70% of the cost of the product(s) returned, depending on condition. If you paid any shipping charges on your order, those are non-refundable.
If you have questions about the return policy, please Email Us or call us at 1-800-690-0132 PRIOR to shipping your item back.
If you refuse delivery of your shipment, a 40% restocking fee will apply. When the shipment arrives back at the shipping origin, we will issue a 60% refund of the cost of the product. If you paid any shipping charges on your order, those will not be refunded.
Please note, warranty claims are handled separately from returns, and should be directed to the product manufacturer. For complete warranty details on our products, please see the Warranty Info page.
We offer free ground shipping on all orders being shipped to destinations within the contiguous United States (lower 48 states). We do not ship outside the contiguous United States (lower 48 states).
Most products will be shipped within 5 to 10 business days of order placement, except where noted on the product description page. Our products ship from different locations via different shipping methods. If you have questions about shipping or delivery time for specific products, please contact us.
We may occasionally be out of stock on a particular item. If you have already placed an order for an item that is out of stock, we will attempt to notify you as soon as we become aware of that product shortage.
If you have a question about the status of your order, please feel free to Email Us or call us at 1-800-690-0132.